Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our staff by clicking on the "Contact Us" link in the menu.
Our FAQ page, hopefully you will be able to find any answers to questions you may have but if you do not find the answer you are looking for please do not hesitate to contact us.
1.One of the main questions we get asked is do you actually have it in stock?
We work really hard to make sure our website mirrors the items we have got on the shelves in our actual shop, so as items sell the stock levels will change both online and in store. So you will actually see in real time that items do go out of stock, If there's only two of an item on the shelf and you ask for three the web shop will only sell the two we have. If an item is out of stock why not fill in a back in stock form. What will happen is as soon as the web shop knows there's new stock it will automatically alert you that it's back in stock. Please don't forget that we're only human working in the back ground so sometimes there may be a glitch but this is very rare.
2. Couriers
We have tried our best to pick couriers that give a good service and deliver items in good condition and in good time. Our main couriersare Royal mail and DX. For items over 1.2 mt in length (rods) we use Parcel force and DX Couriers
Some services will E-Mail you and some times txt message you with details of your delivery. So it's important that during check out you leave your usual email address and a mobile phone number. Once we inform you that your parcel is on it's way then it's important to keep and eye on your E-mails for delivery updates. Don't forget to check your Spam filters.
2.a Do you ship outside of the UK?
We currently on ship to with in the UK
2.b. I need my item quickly
We can help. Most of our orders are delivered with in 48hr from day of dispatch. Nearly all pole sections top kits and rods are packed and then dispatched on a Thursday for Friday delivery. If you should need something quickly then please contact the shop, Please note due to the nature of pole sections topkits and rods there will be an extra charge by our couriers for a non scheduled collection of fragile items this is often £15 and is not covered by Free delivery.
We can also arrange for a Saturday delivery (extra charge applies)
3. My item has arrived damaged
Before any item/s leave the shop for home delivery, for your peace of mind we will be carefully check for any visible defects and or damage. The item/s are then date photographed showing your receipt in the picture this is then stamped checked on your recipt. Should the unthinkable happen and the item has clearly been damaged between leaving us and arriving with you. Please make sure you contact us with in 24 hours of signing or receiving your parcel, We will ask you to photograph the item/s in question clearly showing any damage. If the packaging that the item came in is clearly damaged we will ask for a photo of this to. With this information we can quickly get the problem sorted.
3.a I think I've got a faulty item
All items are backed by their manufactures warranties these are normally 12 months, It's important that you keep hold of any warranty forms and or the receipt of purchase. If you think you may have a warranty fault then please get in touch with us and we'll help you, this may mean passing you on the relevant company for your item.
4. Is you site secure?
Our site is protected with up to 128-bit Secure Sockets Layer encryption. We also have a Verified Certificate of which you can view by clicking on the secured site pad lock on our home page.
5. What about my card details are they secure?
All Internet payments are made through the world leading Internet payment site's PayPal, EKMPay and LayBuy
These payment gateways will deal with all your payment details, so we don't hold any payments details. Also see our privacy policy.
6. Do I have to have a PayPal account to purchase items from you?
No you don't have to have a PayPal account to purchase items from us. You can use all major credit/debit cards withClear Accept or PayPal.
We can also take Credit or Debit cards over the phone.
7. Do I get charged carriage on each item I buy?
No if you buy more than one item the shopping cart will add all the weights together and base the carriage charge on the over all weight. So in a way the more you buy the cheaper the carriage will be. Each item has a guide weight which is a packed weight.
8. Can I call you to pick your brains about a product you sell?
By all means yes please do we are more than happy to answer any questions about the items we sell.
9. Can place an order over the phone?
Yes that's not a problem at all, We'd be more than happy to talk to you.
10. Can I collect my items from you?
Yes your more than welcome, please select Click and Collect from the delivery dropped down menu.
11. Is Soar Tackle insured?
Yes we are, we are not some hotch potch ebay / internet company, We have full products and public liability insurance as well as the usual employers liability insurance.
12. Don't forget we are only at the end of the phone, so please feel free to call us if you have any questions
Tel: 01509 670436
