Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our staff by clicking on the "Contact Us" link in the menu.

Our FAQ page, hopefully you will be able to find any answers to questions you may have but if you do not find the answer you are looking for please do not hesitate to contact us.

1.a One of the main questions we get asked is do you actually have it in stock?

Our stocking system in the shop is linked in to our website so as items are sold either on line or through the shop the stock levels will change. So the webshop will alert you if there isn't enough of that item or it'll say out of stock completely. Sometimes there may be a glitch but this is very rare. 

1. Is you site secure?

Our site is protected with up to 128-bit Secure Sockets Layer encryption. We also have a Verified Certificate of which you can view by clicking on the secured site pad lock on our home page.

2. What about my card details are they secure?

All internet payments are made through the world leading internet payment site PayPal. PalPal deals with all your payment details, so we don't hold any payments details. Also see our privacy policy.

3. Do i have to have a PayPal account to purchase items from you, Also what cards can i use on PayPal?

No you don't have to have a PayPal account to purchase items from us. You can use all major credit/debit cards with PayPal more info here What cards can i use?

We can also take Credit or Debit cards over the phone or bank transfers.

Postal orders by post (U.K. customers only)

Please make cheques or postal orders payable to Soar tackle (Cheques take 5 days to clear)

Cash and order by post (U.K. customers only - always send cash by Royal Mail registered post)

4. Do i get charged carriage on each item i buy?

No if you buy more than one item the shopping cart will add all the weights together and base the carriage charge on the over all weight. So in a way the more you buy the cheaper the carriage will be.

5. Can i call you to pick your brains about a product you sell?

By all means yes please do we are more than happy to answer any questions about the items we sell.

6. Can place an order over the phone?

Yes that's not a problem at all, If for some reason we don't answer please leave a message on the answer machine with your contact number and we'll call you back as soon as we can.

7. Can a collect my items from you?

Yes your more than welcome, please select Click and Collect from the delivery dropped down menu.

8. I hear you do a local delivery service.

Yes we do, if you place an order to the value of over £20 with us before we close Tuesday to Sunday and so long as we have it in stock and you are with in 10 miles of us we will bring your order to you.

9. Is Soar Tackle insured?

Yes we are, we are not some hotch potch ebay / internet company, We have full products and public liability insurance as well as the usual employers liability insurance.

10. Don't forget we are only at the end of the phone, so please feel free to call us if you have any questions
Tel: +44 1509 670436