Here at Soar Tackle we are really keen on making sure your items get to you in A1 condition in good time and at the right price. 
Instead of just one price fits all like many other shop's we've put together a variable price system that works on weight as well as the size of the item ordered. This makes sure we can give you our quality service at a price that's right.

Click & Collect:
Simply easy shopping, Browse our store from where ever you are. At work, home or down the pub, Going fishing the next morning? Not got time to browse in store! why not Order online, We'll have it ready for you with in the hour to collect.   Want to know more?

Standard:
We use either My Hermes or Royal Mail for this service depending on the weight and dimensions of your order. A tracked service with the aim of being with you with in 3 days.
My Hermes email you with a ETA of your delivery as well as options to change the address or to leave in a safe place.
Royal Mail is their standard sign for postal service.

Express:
Our most popular service using Royal Mail and Parcel Force depending on the size and weight of the item*.
Royal Mail is a tracked service so you do not need to be at home. This service also offers options of redelivery or for collection from your nearest Post office, EG if the item is to big for your letter box.
Parcel force is fully tracked service to suit you were you can adjust your delivery to be dropped with your neighbour or nearest post office from the comfort of your home or while at work. You will also receive a Text message on the day of delivery with an estimated delivery window. 

Any orders placed after 12.00 Midday might just miss our courier collection that day so these will be placed on the same service the following day.

Please note that 99% of the time our courier delivery is next day, but due to conditions out of our control this is not guaranteed please allow up to 48hrs.


On dispatching your goods we will notify you by e-mail and or text message with regards track numbers for your order, these may come direct from the courier themselves.

All parcels that we sent out using a tracked service some valuable items will need to be signed for on delivery.  Before signing for your items please inspect the packaging and the goods inside for any damage,loss or tampering.  Do not sign for damaged or missing goods without reporting it to the courier who should ask you to fill out a damage form.  If there is a problem please contact us with your order/invoice number as soon as possible.  Any items that have been signed for as being received in good condition cannot be replaced or refunded by claims of damage or missing items.

Missed delivery
If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address.  This card will display a phone number and consignment number so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.

Guide to prices for standard delivery:
Free delivery: Free delivery promotions are sent out using a std 3 day service & excludes Highland & Islands.

All carriage costs are worked out using a combination of size and weight. EG many items although very light like a hook tyre are over Royal mails letter thickness of 0.5cm making items like this fall in to large letter sizes.

Letter sized packet: hooks, small packets £1.95 - £2.70

Small parcel: reels, line hooks etc as many small items as we can get in a small box with max weight of 2kg £4.00 Royal mail

Medium:  Bulk items to 10kg in weight £6.99 

Large: 25kg £7.99 

Xlarge: Rods, Poles and other items over 1.2mt in length, inc's etc insurance and protective tubs. £11.30


All Prices above prices are a guide only and are based on UK main land.
Scottish Highlands, UK Islands, Ireland, France, Germany are Approx £18 for up to 25kg.

If you have any questions with regards deliveries or returns please feel free to contact us Tel: +44 1509 670436

Stock Levels

Whilst we try our utmost to keep our stock levels up to date on our website, there are odd occasions when items have been sold and have not been removed online. If an order is placed and this is the case, you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

Perishable's

Please note that we can only send baits (Perishables) if you accept full responsibility for the condition of the bait when it is delivered to you. 
All baits are classed as perishable goods so they are not covered by our returns policy unless they are sent in error.

Returns - peace of mind guaranteed
We want you to be delighted with your purchases. So we carefully inspect every item that leaves the shop for home delivery, During this process the item/s are date photographed. This helps us to help you if an item should be damaged on it's way to you, as we can use a photograph to show it left in good condition.


Soar Tackle full complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items with in 14 days of purchase. 
If you're not happy with anything you've bought or it is faulty simply let us know in writing (email is fine) within 14 day's of receiving the item. All item/s must be sent back to us unused for a refund or replacement on the item/s. Full terms apply
It is your responsibility to see that any goods are returned unused and as new. It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. Soar Tackle will not take responsibility for items returned by courier or by post. 


Faulty items: all products are backed by their respective manufactures warranties unless stated other wise, To help with the process where possible please include a picture of the fault. If the item is clearly faulty we will arrange with you to get the item back.


returns@soartackle.co.uk
For our full terms and conditions please view our terms and conditions page.