Here at Soar Tackle we are really keen on making sure your items get to you in A1 condition in good time and at the right price.
With this in mind we have put together a two services, Standard using either Royal Mail or Myhermes and our Premium service using Royal Mail or Parcel Force. Premium is a great service as most of the time your local Postie will know you and If your not in then your parcel simply goes to your local Post Office.
Instead of just one price fits all like many other shop's we've put together a variable price system that works on weight as well as the size of the item ordered.
Some items by default will only be sent by Premium delivery, these items are generally fragile and or items of high value. E.G Bottled additives = fragile. Pole sections = high value.
Coronavirus update: Despite best efforts some services may be disrupted, hit the update button for more information.
Click & Collect:
Simply easy shopping, Browse our store from where ever you are. At work, home or down the pub, Going fishing the next morning? Not got time to browse in store! why not Order online, We'll have it ready for you with in the hour to collect. Want to know more?
We use Royal Mail or Myhemes standard post for this service depending on the weight and dimensions of your order, postable or small parcels 2nd class service 3 - 5 days. (from day of dispatch)
Our most popular service using Royal Mail, Parcel Force and Hermes depending on the size and weight of the item *. 24 - 48hr delivery. (from day of dispatch)
Royal Mail 1st class signed (smaller low value items) Assurance through being delivered by your local postie.
Royal Mail Tracked, This service also offers txt and Email options for redelivery or for collection from your nearest Post Office, E.g. if the item is too big for your letter box.
Hermes Fully tracked with in 48hr delivery, This service offers full GPS tracking which you can track though the Hermes app with Email options for redelivery and leave in a safe place*
Parcel Force we us this service for bulky (£7.50 will cover up to 25 kg) and high value items like rod and poles (extra cover add for piece of mind). It is fully tracked service to suit you were you can adjust your delivery to be dropped with your neighbour * or nearest post office from the comfort of your home or while at work. You will also receive a Text message on the day of delivery with an estimated delivery window.
Please note: Due to current Covid situation you will no longer be asked to sign for you parcel, this will be done by the delivery person. They will often take a photo of you door for proof of delivery. For more information about this please see Royalmail ParcelForce
* Safe place Both Parcel force & Hermes allow you to divert your items to a neighbour or leave in a safe place. To do this simply follow their instructions through either their tracking email or text message. Please note we will not request this for you.
Any orders placed after 12.00 Midday might just miss our courier collection that day so these will be placed on the same service the following day.
Guide to prices for standard delivery:
Free delivery: Free delivery promotions are sent out using a std 3 - 5 day service & excludes Highland & Islands.
All carriage costs are worked out using a combination of size and weight. EG many items although very light like a hook tyre are over Royal mails letter thickness of 0.5cm making items like this fall in to large letter or small parcel sizes.
Letter sized packet: hooks, small packets £1.95 - £2.70
Medium packets: reels etc £2.95
Large: up to 25kg £7.50
Xlarge: Rods, Poles and other items over 1.2mt in length, Have to be dispatched as Extra Large items we add extra insurance and protective tubs. £11.75
All Prices above prices are a guide only and are based on UK main land.
On dispatching your goods, we will notify you by E-mail and any details with regards tracking numbers for your order. These may come direct from the courier themselves, please check your spam box.
All high value parcels that we send out will need to be signed for on delivery. Sign for has changed due to Covid Find out more here
*Please note that 99% of the time the Parcel Force / Royal Mail 1st class give a next day service, but due to conditions 'outside of our control', this is not guaranteed service.
Deliveries during festive season & adverse weather
During busy times of the year like Christmas please take note of our last courier collection and postal dates. As your order may arrive later than originally planned. We cannot control this, but we will do our utmost to ensure your parcel is delivered as soon as possible. Adverse weather conditions may also affect how quickly your order arrives with you.
If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.
I think my items may be lost in the post
Due to the huge demand on the postal and parcel networks please allow extra times for you items to arrive. Royal Mail MyHermes and Parcel Force guidelines are to allow up to 10 working days before claiming for loss.
If we have emailed you to say your items have been sent by Royal mail and Parcel force so it's always worth speaking with your local post office.
For more help please get in touch firstname.lastname@example.org
My item has arrived but it damaged or has missing items:
Not a problem we can sort this quickly for you. With this in mind all items that leave our shop are inspected for any signs of faults and or damage. In addition to this all items are date photographed with your receipt clearly shown in the picture. Your receipt is then stamped 'checked' This way we know that items have left us undamaged, if the unfortunate should happen and your item arrives damaged. You must notify us with in 48hrs, (we cannot make a claim after this time)
If your item is clearly damaged while the courier is still there you must notify the courier and sign as damaged.
To help us please take photos showing the damage clearly and any damage to the box or tube that the item arrived in with one showing your address on the packaging. This is a massive help to us in getting the problem sorted for you and getting items replaced or refunded by claims of damage or missing items.
There is more information on the reverse of your receipt but if we will talk you through.
Please note that we can only send baits (Perishables) if you accept full responsibility for the condition of the bait when it is delivered to you.
All baits are classed as perishable goods so they are not covered by our returns policy unless they are sent in error.
If you have any questions with regards deliveries or returns please feel free to contact us Tel: 01509 670436 or Email email@example.com
Whilst we try our utmost to keep our stock levels up to date on our website, there are odd occasions when items have been sold and have not been removed online. If an order is placed and this is the case, you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.
Returns - peace of mind guaranteed
We want you to be delighted with your purchases. So we carefully inspect every item that leaves the shop for home delivery, During this process the item/s are date photographed. This helps us to help you if an item should be damaged on it's way to you, as we can use a photograph to show it left in good condition.
Soar Tackle full complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items with in 14 days of purchase.
If you're not happy with anything you've bought simply let us know in writing (Email is fine) within 14 day's of receiving the item. All item/s must be sent back to us unused with in their original packaging and in a re-saleable condition. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new. It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. Soar Tackle will not take responsibility for items returned by courier or by post. Refunds will only be issued once the item/s have be returned and in a re-saleable condition. Under the distance selling act Soar Tackle reserves the right to inspect all returned items before a refund is issued. Returns & Refunds
Faulty items: all products are backed by their respective manufactures warranties unless stated other wise, To help with the process where possible please include a picture of the fault. If the item is clearly faulty we will arrange with you to get the item back.