Returns - peace of mind guaranteed
We want you to be delighted with your purchases. So we carefully inspect every item that leaves the shop for home delivery, During this process the item/s are date photographed. This helps us to help you if an item should be damaged on it's way to you, as we can use a photographs to show it left in good condition (See below).
Soar Tackle full complies with the Distance Selling Regulations, which gives consumers buying on-line the right to return unwanted items with in 14 days of purchase.
If you're not happy with anything you've bought simply let us know in writing (Email is fine) within 14 day's of receiving the item. All item/s must be sent back to us unused with in their original packaging and in a re-saleable condition. Full terms apply.
It is your responsibility to see that any goods are returned unused and as new. It is also your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. You must send your items via an insured and signed-for service. Soar Tackle will not take responsibility for items returned by courier or by post. Refunds will only be issued once the item/s have be returned and in a re-saleable condition. Under the distance selling act Soar Tackle reserves the right to inspect all returned items before a refund is issued. Returns & Refunds
Faulty items: all products are backed by their respective manufactures warranties unless stated other wise, To help with the process where possible please include a picture of the fault. If the item is clearly faulty we will arrange with you to get the item back.
My item has arrived but it damaged or has missing items:
Not a problem we can sort this quickly for you. With this in mind all items that leave our shop are inspected for any signs of faults and or damage. In addition to this all items are date photographed with your receipt clearly shown in the picture. Your receipt is then stamped 'checked' This way we know that items have left us undamaged, if the unfortunate should happen and your item arrives damaged. You must notify us with in 48hrs, (we cannot make a claim after this time)
If your item is clearly damaged while the courier is still there you must notify the courier and sign as damaged.
To help us please take photos showing the damage clearly and any damage to the box or tube that the item arrived in with one showing your address on the packaging. This is a massive help to us in getting the problem sorted for you and getting items replaced or refunded by claims of damage or missing items.
There is more information on the reverse of your receipt but if we will talk you through.
returns@soartackle.co.uk
For our full terms and conditions please view our terms and conditions page.
More in depth information regarding deliveries
Instead of just one price fits all like many other shop's we've put together a variable price system that works on weight as well as the size of the item ordered.
Some items by default will only be sent by our couriers, these items are generally fragile and or items of high value requiring extra insurances. E.G high value fragile pole sections We always make sure our items are adequately insured for lose or damage.
Please beware of scams. Our couriers will never ask you for additional payments nor ask you for personal details, we also recomend that if you are not going to be in that you divert your parcel to a neighbour or a safe place.
Deliveries to you
We currently dispatch to most UK post codes, including Northern Ireland, Scottish Highland & Islands*. (We do not send items outside of the UK)
Evri:
A no frills service provided by Evri 3 - 5 day service that is fully GPS tracked with an ETA notification on delivery day as well as divert to neighbour or collection point. Evri collection points can be a convinent way to receive your parcel if your not going to be at home on your alloted delivery day as many collection points are local and are open late, It also means that you do not have to wait in for your delivery.
Standard:
Royal Mail or Evri 2 - 3 day service depending on the size and weight and value of the item *. Usually 48hr delivery from day of dispatch. (smaller low value items) delivered by your local postie. This service offers full GPS tracking which you can track with options for redelivery, deliver to a collection point or leave in a safe place*
Heavy items:
Heavy, medium to large items plus items up to 1.2 mt in length are sent by a fully tracked service with our chosen couriers
Please note: You will no longer be asked to sign for you parcel, this will be done by the delivery person. They will often take a photo of you door for proof of delivery.
* Safe place Evri, DX and RM allow you to divert your items to a neighbour or leave in a safe place (see terms) If your not going to be in we recommend having your parcel delivered to an official collection point, these are excellent options as they tend to be a convinence stores or post offices. To do this simply follow their instructions through either their tracking email or text message. Please note we will not request this for you, see terms
Need a Next day, Timed of Saturday service? * please call the shop and we will see what we can do for you, bare in mind next day cut off time is 2.00pm Tuesday - Thursday
*not guaranteed
Guide to delivery prices:
Free delivery:
Free delivery promotions for kicks in for purchaces over £45
Free carriage is excluded from Northern ireland, Scottish Highlands & islands plus all club books and tickets.
All carriage costs are worked out using a combination of size and weight. EG many items although very light like a hook tyre are over Royal mails letter thickness of 0.5cm making items like this fall in to large letter or small parcel sizes.
Letter sized: hooks, floats £2.99 - £4.45
Small packets and Parcels to 3kg: reels etc £5.45
Medium pacels upto 17kg and up to 1.2m length £6.75
Large parcels upto 25kg £9.50 Collected from us on Thursdays for Friday delivery. Need it quicker? just get in touch
Please note due to ever increasing shipping costs we no longer send out items over 1.2m from the website
All Prices above prices are a guide only and are based on UK main land.
Dispatching:
Orders are shipped Tuesday - Friday. (lheavy items are shipped on Thurs) On dispatching your goods, we will notify you by E-mail and any details with regards tracking numbers for your order. These may come direct from the courier themselves, please check your spam box. It is your responsiblity to make sure your contact and address details are correct.
All parcels that we send out will need to be signed for on delivery. Sign for has changed since Covid
*Please note 24hr / 48hr services, due to conditions 'outside of our control', these are not guaranteed services. Scottish highlands Islands and Northern island will take longer. If you need an item quickly please contact the shop directly so we can help get your order to you as quickly as possible. (there may be an extra charge for a guarenteed service)
Deliveries during festive season & adverse weather
During busy times of the year like Christmas please take note of our last courier collection and postal dates. As your order may arrive later than originally planned. We cannot control this, but we will do our utmost to ensure your parcel is delivered as soon as possible. Adverse weather conditions may also affect how quickly your order arrives with you.
Missed delivery
Our couriers will provide you with full delivery details including a delivery ETA and options to adjust your delivery incase your are not going to be in. These details are by email and or text message to the details you have provided. If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier may leave a card at the delivery address.
Please check your emails to find our dispatched email as this will provide a link to your parcel and its delivery details from there you should be able to arrange a redelivery or divert to a collection point.
If a card is left it may display a phone number and consignment number so you can arrange another delivery time and date to suit you, or as to where you can collect your parcel from. You must contact the local depot using the number supplied and quote the consignment number shown on the card.
I think my items may be lost in the post
Royal Mail and Courier guidelines are to allow 10 working days plus the standard delivery time. E.G 2nd class 2-3 working day's plus 10 days before claiming for loss.
If we have emailed you to say your items have been sent by Royal mail it's always worth speaking with your local post office.
Perishable's
Please note that we can only send baits (Perishables) if you accept full responsibility for the condition of the bait when it is delivered to you.
All baits are classed as perishable goods so they are not covered by our returns policy unless they are sent in error.
If you have any questions with regards deliveries or returns please feel free to contact us Tel: 01509 670436 or Email shop@soartackle.co.uk
returns@soartackle.co.uk
For our full terms and conditions please view our terms and conditions page.